FAQ

Get Answers to the most commonly asked questions!

The ice in my cooler melted in less than one day. Why?

There are many factors that contribute to how long your cooler holds ice, and we have some tips for maximizing results. We recommend giving it another try following the tips below. But keep in mind, ice retention is going to be different on a scorching & humid 100°F day versus a mild 70°F day.

For Best Results:

  • ALWAYS pre-ice your cooler. Overnight if possible. 

You want to start with a cooler that has been chilled all the way through. Otherwise, the ice is working overtime to chill down a hot cooler, and the ice will melt faster. So leave your cooler in a temperature-controlled environment and fill it with ice overnight. The next day, drain the ice melt and add your drinks or food before topping off with more ice. Don’t forget, at least some ice is going to melt until your cooler reaches 32°F or colder inside!

  • Use the plastic drain plug (instead of the aluminum plug) that came with your cooler.
  • Fill the cooler all the way FULL with ice.

The ice will work to cool down any air space, and if there’s a lot of it, you’re trapping more warm air inside each time you open the lid, so fill it up with ice! The less air space, the better the ice retention.

  • Keep the lid latched closed when possible.
  • Store the cooler in a shaded or cool environment when possible.
  • Add more ice!

Not so fast — you don’t necessarily want to drain your ice melt. That water is really cold and will help to further insulate the cooler. Top the cooler off with more ice– you may even get better results at this point.

How long will ice stay solid inside my ICER cooler?

Potentially for days, and sometimes longer, but it depends. To maximize ice retention, follow these steps:

  • Pre-cool your ICER cooler with a bag of “throw-away” ice
  • Limit the amount of times you open/close the lid
  • Keep your cooler in the shade whenever possible
  • Use as much ice as possible
  • Fill empty space. If there’s a lot of empty air-space inside your cooler, the ice will work overtime to cool that air, which will cause some melting.
  • However, do NOT drain the ice melt from your cooler. The water will insulate the remaining solid ice so it lasts longer

Will my cooler also keep things hot?

Yes! ICER coolers are just as good at keeping things hot as they are at keeping things cold.

Can I order coolers in bulk?

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Exactly how many hours will ICER drinkware keep my beverage hot or cold?

Our stainless steel growlers and bottles use double-wall vacuum seal technology to keep your beverage hot or cold for hours, but like our coolers, results will vary. To maximize results, keep your growler or bottle in a cool, shaded environment out of direct sunlight with the lid on.

 

Can I wash my stainless steel tumbler in the dishwasher?

We do not recommend washing your vacuum sealed growlers or bottles in the dishwasher. For best results, wash your ICER bottle and lid in warm, soapy water. A bottle brush will help you get the deepest clean. For tough odors, scrub with vinegar diluted in water. For stains, scrub with a paste made of baking soda and water. Then allow your tumbler to air dry. Do not use bleach or chlorine cleaners. Treat your ICER stainless steel straws the same way!

 

Can I put my stainless steel tumbler in the microwave?

No, stainless steel tumblers and straws should never be used in a microwave.

How do I clean my cooler?

Wash dirt and grime from your ICER cooler with warm water and soap. To get rid of strong odors, scrub with a 6:1 ratio water to bleach mixture.

What is your Return/Warranty Policy?

We strive to provide durable, quality products as well as quality customer service. We offer a 100-Day Return/Warranty Policy. Click HERE to view the details of our policy.

My cooler isn't sealing.

Not every cooler is going to have a perfect seal. In fact, if you tip your cooler on its side, water or ice melt will leak out of the lid. This is normal for our product, but it shouldn’t have a significant impact on ice retention. 

If your cooler is not holding ice like you expected, it may not be a result of a bad seal. Instead, try these tips: 

  • Pre-cool your ICER with a bag of “throw-away” ice
  • Limit the amount of times you open/close the lid
  • Keep your cooler in the sahde whenever possible
  • Fill the cooler full with ice
  • Fill empty air space. If there’s a lot of empty-air space inside your cooler, the ice will work overtime to cool the air, which will cause some melting
  • Do NOT drain the ice melt from your cooler. The water will insulate the remaining solid ice so it lasts longer

I can open my cooler without using the air release valve. Why?

Don’t worry, you may not always need to use the air release valve to open your cooler. This is because the pressure inside will vary based on fullness, outside temperature, humidity, etc. Just because you don’t need to use it today doesn’t mean you won’t need to use it tomorrow.

Do you still have questions?

Contact a member of our support team today!